Refund & Cancellation Policy

Standard digital goods policy

All digital sales are final once the product has been downloaded or streamed, with a 24-hour resolution window for technical delivery errors. Because our products are delivered instantly and cannot be returned, please review the product description, format and system requirements before purchasing.

When we do issue a refund

• The file or stream never became accessible and we cannot fix it within 24 hours.
• The product delivered is materially different from the description.
• You were charged more than once for the same order.
• The purchase was unauthorised and reported to us promptly.

Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

Technical delivery errors

If a download link fails or expires before use, email support@chelsea-e.com with your order number. We investigate and restore access within 24 hours. If access cannot be restored, we refund the affected item in full.

Cancellations

Orders are charged and fulfilled instantly, so they cannot be cancelled after checkout completes. If you believe an order was placed in error, contact us within 24 hours and we will review it before any content is accessed.

Chargebacks

Please contact us before filing a chargeback — most issues are resolved the same day. Our support desk is open Mon–Fri, 9am–5pm PST at support@chelsea-e.com.